Customer Help

Diatomite Australia — Premium Amorphous Diatomaceous Earth

How Can We Help You? 🌿

We are a small Australian family business and we genuinely care about every customer. Whether you have a question about your order, need product advice, or just want to know more about diatomaceous earth — we are here to help.

We aim to respond to all enquiries within 1 business day.

📦
Order Enquiries
Track your order, report damage, or ask about delivery
↩️
Returns & Refunds
We'll make it right — contact us within 48 hours of delivery
🌿
Product Advice
Not sure which grade or product? We'll help you choose
📊
Wholesale
Bulk orders and wholesale enquiries welcome
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Documents
Request SDS, Certificate of Analysis, or Technical Data Sheet

📞 Contact Details

📞
0409 465 707
Admin/Office only
📍
Mount Garnet QLD 4872
Far North Queensland
Business HoursMonday – Friday: 8:00am – 5:00pm
Saturday & Sunday: Closed
Public Holidays: Closed

⏱️ Response Times

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Email enquiries — within 1 business day
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Order dispatch — within 2–3 business days
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Refund processing — within 5–10 business days
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SDS / COA documents — within 1 business day

Send Us Your Enquiry

Fill in the form below and we'll get back to you within 1 business day.

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Diatomite Australia

Welcome! Get 10% Off Your First Order

Premium natural diatomaceous earth — direct from our own Far North Queensland mine

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